Telecom Egypt
|Technical Customer Experience Engineer
Cairo, , Egypt
Summary
Led data-driven initiatives to enhance indoor LTE network performance and customer experience through advanced KPI analysis, root cause identification, and automated reporting.
Highlights
Improved Indoor LTE coverage KPIs (RSRP/SINR) by conducting in-depth performance analysis, investigation, and reporting, providing critical insights to concerned teams.
Analyzed LTE KPIs across Accessibility, Mobility, and Traffic using Huawei (2020, PRS) and Nokia (NetAct) data to identify and diagnose performance degradation patterns across indoor sites.
Engineered a Python-based data integration solution, merging Huawei and Nokia network counters to compute comprehensive KPIs and deliver insights via a dynamic Power BI dashboard.
Developed and deployed interactive Power BI dashboards that automated KPI tracking for indoor benchmark sites (Huawei and Nokia), reducing manual reporting time by 90% and enhancing data accessibility.
Automated data extraction and improved efficiency for KPI calculations through optimized SQL scripting, significantly reducing manual effort and ensuring data accuracy.